We are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines the procedures for returning products and requesting refunds. Please read this policy carefully before making a purchase.

1. Returns

1.1 Eligibility for Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition as when you received it.

1.2 Non-Returnable Items

Due to the nature of certain spiritual and energy products, some items are non-returnable. These include:

• Used or opened Rudraksha, gemstones, or Feng Shui items
• Customized or personalized products
• Items marked as “final sale” or “non-returnable”

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact us: Email connect@vedikaura.com with your order number and reason for return.
2. Repack the item: Carefully pack the product in its original condition with all accompanying materials.
3. Shipping: Ship the item using a trackable method. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
4. Inspection: Once received, we will inspect the item to confirm it meets our return criteria.
5. Refund or exchange: If approved, we will process a refund to your original payment method or offer an exchange.

2. Refunds

2.1 Eligibility for Refunds

Refunds are issued for eligible returned products. If the return is due to a defect or a mistake on our part, we will refund the full purchase price including return shipping.

2.2 Refund Process

Refunds will be processed within 10 business days of receiving and inspecting the returned item. Refunds will be issued to the original method of payment.

2.3 Non-Refundable Items

The following items or charges are not eligible for refunds:

• Shipping charges (unless return is due to our error)
• Gift cards or vouchers
• Customized or spiritually activated items

3. Delivery Timelines

3.1 Estimated Timelines

• Minimum delivery timeline: 2–3 business days (within India).

• Maximum delivery timeline: 7–10 business days, depending on the shipping address, courier delays, or unforeseen circumstances.

Note: International deliveries may take longer based on customs clearance and courier policies.

3.2 Delays

While we make every effort to ensure timely delivery, Vedikaura is not responsible for delays caused by courier services, natural events, or factors beyond our control.

3.3 Impact on Returns

The return period (7 days) begins from the date of delivery as confirmed by the courier.

4. Damaged or Defective Items

4.1 Inspection Upon Delivery

Please inspect your order upon delivery. If you receive a damaged or defective item, contact us immediately at connect@vedikaura.com.

4.2 Replacement or Refund

If confirmed damaged or defective, we will offer a replacement or full refund, including return shipping.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please email us at: connect@vedikaura.com